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解 决 方 案  
企业运维外包服务
IT产品支持专业服务
IT技能专业培训服务
IT仓储派送及设备供应
IBM原厂PC服务器选件产品
(OBI)扩容服务业务
机房维护服务

联 系 方 式  

业务咨询:

800-810-1699 ext 6028

010-82116677 ext 3658

E-mail:yushuai@bluex.com.cn

企业运维外包服务

____从对规模的追求到专注核心竞争力的提升,企业开始努力将自己打造得更为强壮、更具效率、更为灵活敏捷。作为中国IT外包服务商的先行者,我们将帮助客户打造最佳IT基础设施,为客户创造更好的IT投资回报,并进一步提升客户的市场竞争力。蓝色快车五年来承接了IT外包项目500多项,赢得了广大客户的信任。

·企业将得到:
规范专业化的IT服务
IT投资效率最大化
企业效率的提升和成本的压缩

·IT部门的收益:
从日常繁琐的应用维护支持中解脱出来,更加专注于核心IT应用支持,随时掌控IT运维支出和人力成本

IT Outtasking Services
From the seeking of scale to the emphasis on raising core competitiveness, enterprises strives to be stronger, more efficient, more flexible and agile. As one of the earliest IT outtasking services provider in China, we help our clients to construct the best IT infrastructure, have better IT investment returns, and increase their market competitiveness. For the past five years, Bluex has undertaken over 500 IT outsourcing projects and has won the trust of our widespread clients.

·Enterprise will achieve
Standardized professional IT services
Maximum IT investment return
Increase of efficiency and reduction of cost

·IT Department will have the following benefits:
Get rid of the trivial daily IT operation and support works so as to focus more on core IT application supports, be aware of at any time IT operation and maintenance spending and human resources cost.

★ 用户支持基础平台
Basic User Support Platform

· 热线支持服务Helpdesk
· 专业呼叫中心
· 驻场服务(软硬件支持)
· 项目管理及报告服务

· Helpdesk Services
· Professional Call Center
· On-site Support Service (Software and Hardware Support)
· Project Management and Periodical Report


★ IT基础支持服务
IT Infrastructure Support Service

· 防病毒服务
· 全国范围IT实施服务(运输,装机,软硬件升级等)
· 多品牌硬件维修服务(PC,笔记本,服务器)
· IT设备安装/迁移/升级/变更服务(IMAC)
· 机房装修及综合布线服务
· IT设备搬迁服务
· 网络设备维护服务

· Antivirus Service
· Countrywide IT Deployment Service (Transportation, installation, software and hardware upgrade, etc.)
· Multiple Brand Hardware Maintenance Service (PC, Notebook, Server)
· IT Equipment Installation/Move/Add/Change Services (IMAC)
· Site Decoration and Cabling Service
· IT Equipment Relocation Service
· Network Maintenance Service
★ IT运营管理服务
IT Operation Management Service

· Helpdesk流程咨询、管理系统建设
· 系统及数据备份服务
· 重要领导及VIP客户系统支持与保障服务
· 客户端系统资产管理服务
· IT管理制度/流程标准化服务
· 员工培训服务

· Helpdesk Process Consulting and Service Management System Construction
· System and Data Backup/Restore Service
· VIP Dedicated Support Service
· Client System Asset Management System
· IT Management System/Process Standardizing Service
· Employee Training Service

★ 办公设备维护管理服务
Office Equipment Maintenance Management Service

· 第三方办公设备管理服务

· Third Party Office Equipment Management Service

___IT服务工具--CMS系统介绍
CMS系统是由蓝色快车自主开发,总结蓝快多年使用的IT服务管理经验,并在蓝快使用多年的服务管理系统上开发的IT服务及资产管理系统。

___
本系统包括2种管理方式、3大主要功能及5种查询方式。2种管理方式指一般管理和病历卡式管理;3大主要功能包括增加、更改、查询与统计;5种查询方式为界面查询、病历卡查询、QMF语句查询及统计、NOTES导出查询及统计、及资产统计报告查询与统计。本系统与客户IT服务系统紧密的结合在一起,既保证了服务数据的准确性,又及时记录了设备的各种变更,从而保证了资产信息的有效、准确。本系统基于界面直观、各种报告自动生成,使用方便,非常适合客户IT管理的使用。

___IT Service Tool--CMS System Introduction
CMS system is a self-developed Bluex proprietary product. It is an IT service and asset management system that incorporates years of Bluex's IT service management expertise and is based on the service management system that Bluex had used for years.

___The system includes two management modes, three major functions and five inquiry options. The two management modes refer to general management and medical record style management. The three major functions include addition, modification, inquiry and statistics functions. The five inquiry options are interface inquiry, medical record inquiry, QMF sentence inquiry and statistics, NOTES exporting inquiry and statistics, and assets statistics report inquiry and statistics. The system is closely connected with the customer's IT service system to ensure the accuracy of service data and record on a timely fashion the changes of various equipments so that the asset information is valid and accurate. The system is based on an explicit user interface and the various reports are generated automatically. It is convenient to use and very suitable for clients' IT management.

___SmartIT介绍

· 自动搜集软/硬件信息
· 软件版权使用分配分析
· 设备软/硬件异常报警
· 远程画面获取
· 硬盘/内存容量管理
· 远程遥控
· 讯息广播
· 资料交叉分析
· 资产租赁和报废摊提
· 多重报表格式输出至各种应用软件
· 使用资源监控
· 软件派送
· 强制移除非法软件
· Web 端数据管理

SmartIT Features
· Automatic collection of software/hardware information
· Analysis on the use and allocation of Software copyrights
· Alarm of equipment software/hardware abnormity
· Access to remote terminal
· Hard disk/memory capacity management
· Remote Control
· Information broadcasting
· Cross analysis of data
· Asset leasing and write-offs amortization
· Multiple report forms exporting to various application software
· Monitoring and control of resources usage
· Software distribution
· Forced removal of illegal software
· Web enabled data management


 

 
 

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